Your Privacy Is Our Responsibility

1 Introduction & Scope

9winz operates as a safe and reliable platform in the online gaming and sports betting space in Bangladesh. We place the highest priority on protecting the privacy of our users' personal information. This Privacy Policy ("Policy") describes how 9winz collects information, the purposes for which that information is used, and the steps we take to protect user data.

This policy applies when you:

• Use or browse the 9winz website;
• Register an account or sign in via 9winz Login;
• Use our gaming, betting, or other services;
• Contact our customer support team;
• Claim our promotional offers or bonuses.

This policy may be updated from time to time. In the event of changes, we will publish a notice on the platform and the "Last Updated" date will change.

2 What Information We Collect

9winz collects information in several ways. The information collected is divided into the following categories:

2.1 Information Provided Directly

Information you provide when opening an account or using our services:

• Identity: Name, date of birth, national ID or passport number (for age verification);
• Contact: Email address, mobile number;
• Financial: bKash, Nagad, Rocket, or Upay account numbers, bank account details (for transaction purposes only);
• Security: Password stored in encrypted form.

2.2 Automatically Collected Information

Information collected technically while using the site:

• IP address and device identifiers;
• Browser type, language settings, and operating system;
• Page views, click patterns, and time spent on the site;
• Referral URLs and search queries;
• Cookies and similar tracking technologies.

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, information may in some cases be collected from third-party verification services.

3 Purposes for Using Information

9winz uses the collected information for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating and managing accounts;
• Ensuring gaming and betting activities;
• Processing deposit and withdrawal transactions;
• Distributing bonuses and promotional offers.

3.2 Security and Compliance

• User age verification (confirming 21+);
• Preventing fraud, money laundering, and other illegal activities;
• Maintaining account security;
• Meeting applicable legal obligations.

3.3 Customer Support

• Providing 24/7 support via live chat and email;
• Resolving account-related issues;
• Processing user complaints and requests.

3.4 Platform Improvement

• Analyzing and improving the user experience;
• Identifying and resolving technical issues;
• Developing new features and services.

3.5 Communications

• Important notifications related to accounts, transactions, and security;
• Information about promotional offers and bonuses (only with your consent).

4 Data Storage and Security

9winz takes the highest industry-standard technical and organizational measures to protect your information.

4.1 Encryption

Our platform uses SSL encryption technology. All data transmitted between your browser and our servers — especially financial and personal information — is transferred in encrypted form. Passwords are never stored in plain text.

4.2 Access Controls

Access to personal information is restricted only to those staff members and departments who need it to carry out their responsibilities. All employees are trained to maintain confidentiality.

4.3 Retention Period

Your information will be retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations or resolve disputes.

4.4 Response to Data Breaches

In the event of a security breach, we will promptly investigate, notify affected users, and take the necessary steps to prevent a recurrence.

5 Data Disclosure and Third Parties

9winz never sells your personal information to third parties. However, information may be shared in certain specific circumstances:

5.1 Service Provider Partners

Necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, fraud prevention, and technology services. These partners are also bound to uphold the same standard of privacy policy.

5.2 Legal Obligations

If 9winz is required to disclose information by court order, government authority directive, or applicable law, it will do so. In such cases, if there is no legal restriction, we will endeavor to notify you in advance.

5.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred, but the provisions of this policy will remain in effect.

5.4 Consent-Based Disclosure

For any purpose other than those described above, we will obtain your explicit consent before sharing your information.

6 Cookie Policy

9winz uses cookies to improve your experience and to operate the platform.

6.1 Types of Cookies

• Essential cookies: Maintaining login sessions, security tokens — the site cannot function properly without these;
• Functional cookies: Remembering language preferences and layout settings;
• Analytical cookies: For understanding site usage patterns and improving performance;
• Targeting cookies: For showing relevant advertisements and promotional content (based on consent).

6.2 Cookie Controls

You can accept, reject, or delete cookies from your browser settings. However, disabling essential cookies may limit some features of the site.

7 User Rights

Users of the 9winz platform have the following rights regarding their personal information:

7.1 Right to Access and Correct Information

You may request from us at any time a summary of what information we hold about you. You may also request corrections to any inaccuracies in your information.

7.2 Right to Delete Information

In certain circumstances — such as when the information is no longer necessary or consent has been withdrawn — you may request deletion of your information. However, some information may be required to be retained due to legal obligations.

7.3 Right to Object to Processing

You may object at any time to the use of your information for marketing communications. After receiving this objection, we will stop the relevant communications.

7.4 Request Process

To exercise any of the above rights, email us at [email protected]. We generally aim to respond within 30 business days. Additional information may be requested for identity verification.

8 Protection of Children and Minors

9winz is intended only for individuals aged 21 and above. We do not knowingly collect personal information from any minor. Age verification is mandatory at the time of account registration.

If we are informed that someone under the age of 21 has created an account, we will take immediate steps to close that account and delete the associated information.

9 International Data Transfers

For the purpose of providing effective services, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:

• Applicable international standards for data protection are maintained;
• The parties involved are capable of and committed to providing protection equivalent to this policy;
• SSL encryption and other technical security measures remain active.

10 Responsible Gaming and Data Use

9winz is committed to promoting responsible gaming. For this purpose, we may analyze information about your gaming behavior to identify unusual activity. This includes:

• Detecting excessive or prolonged gaming sessions;
• Managing self-exclusion requests;
• Assisting in setting deposit and betting limits;
• Taking proactive steps to prevent harmful gaming behavior.

To learn more about responsible gaming, visit our Responsible Gaming page.

11 Policy Changes

9winz periodically reviews this privacy policy and updates it as needed. For significant changes:

• A clear notice will be published on the platform;
• Registered users may be notified by email;
• The "Last Updated" date will change.

Continued use of the platform after changes will be considered as your agreement to the new policy. We therefore encourage you to check this page regularly.